HP G6 EE Chromebook Issues

<div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmvkVjFb6pllvFQooE68GDHaIxUiYSMPKFverOjmIndvHX5UHclwEGeSk45M3t285xUAi5TqoWmc_T1LTeWXkTOTSXPl_GznWCLX8Z-8FdJTmhCEpRMdDtGP09DwyOeGXrnEmJW5P4ZLI/s1600/warning.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1024" data-original-width="1280" height="256" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmvkVjFb6pllvFQooE68GDHaIxUiYSMPKFverOjmIndvHX5UHclwEGeSk45M3t285xUAi5TqoWmc_T1LTeWXkTOTSXPl_GznWCLX8Z-8FdJTmhCEpRMdDtGP09DwyOeGXrnEmJW5P4ZLI/s320/warning.jpg" width="320" /></a></div> We are receiving reports of various issues with the HP G6 EE Chromebooks.  This is the model that was purchased for the recent district wide procurement and has been the current model for the district and school purchases since April 2018.  For schools that have just received Chromebooks and/or will be receiving any new Chromebooks, be sure to get these devices out of the box and put to daily use! This also means we have some devices nearing the end of their manufacturer's warranty.  We encourage folks to make certain that this specific model is being used daily.  Also, be sure to process warranty work as quickly as possible.  We also advise you to check your damaged and/or repair pile for any remaining warranty issues before they expire. 

HP G6 EE Chromebook Issues

We are receiving reports of various issues with the HP G6 EE Chromebooks.  This is the model that was purchased for the recent district wi...

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Chromebook Repair Document

<div style="text-align: center;"> <br /></div> <div style="text-align: center;"> <br /></div> <div style="text-align: center;"> In order to assist with "who to call" to get your chromebook fix and how to efficiently take care of warranty issues.  We have put together a 1 stop shop for chromebook issues.....</div> <div style="text-align: center;"> <br /></div> <div style="text-align: center;"> <a href="https://docs.google.com/a/jcsnc.org/document/d/1tOTFDsHzeJX-2OrToNW2JCwQfzgNHzHaRfkl2HpGpQM/edit?usp=sharing">https://docs.google.com/a/jcsnc.org/document/d/1tOTFDsHzeJX-2OrToNW2JCwQfzgNHzHaRfkl2HpGpQM/edit?usp=sharing</a></div> <div style="text-align: center;"> <br /></div> <div style="text-align: center;"> This document is also in the Google - Tech Contact Folder.</div>

Chromebook Repair Document

In order to assist with "who to call" to get your chromebook fix and how to efficiently take care of warranty issues.  We hav...

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Acer Chromebook Warranty

<div style="text-align: center;"> <span style="font-size: large;">Acer Premier Support</span></div> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwRkz3RMoxnJ87gqH_TUqcaEHVtf2xGWZVCCNJPEUsE0AveG2702ADpcTBiZfK-xTg3_o0-ryjpHYRXSBH00OpAEgS6ntSd6CWP5Kf2OGPBgcmpPgzs61V6AheNid0LnrLM1bsWjBqd-A/s1600/acer.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgwRkz3RMoxnJ87gqH_TUqcaEHVtf2xGWZVCCNJPEUsE0AveG2702ADpcTBiZfK-xTg3_o0-ryjpHYRXSBH00OpAEgS6ntSd6CWP5Kf2OGPBgcmpPgzs61V6AheNid0LnrLM1bsWjBqd-A/s1600/acer.jpg" /></a></div> <div class="separator" style="clear: both; text-align: center;"> Many of you have ordered or plan to order Acer Chromebooks.  We have worked with the company to set up a premier support for these devices while in the 1-year warranty period.</div> <div class="separator" style="clear: both; text-align: center;"> <br /></div> <div class="separator" style="clear: both; text-align: center;"> <b>You should be receiving an email regarding your PIN and Customer ID - this is unique to you and your school.  You will need this information for future reference so when it comes be sure to store the information in a safe location.</b></div> <div class="separator" style="clear: both; text-align: center;"> <br /></div> <div class="separator" style="clear: both; text-align: center;"> <i>If you need to use the services here are the directions for Phone or Website Support:</i></div> <div class="separator" style="clear: both; text-align: center;"> <span style="background-color: white; color: blue; font-family: inherit;"><b><br /></b></span></div> <div class="MsoNormal" style="font-size: 13px;"> <span style="background-color: white; font-size: 10pt;"><span style="font-family: inherit;"><b><span style="color: blue;">Welcome to Premier Support. You now have access to the Premier Support team and may direct any questions or concerns to us. We are available Monday through Friday from 8 AM to 5:30 PM CST.</span></b></span></span></div> <div class="MsoNormal" style="font-size: 13px;"> <br /></div> <div class="MsoNormal" style="font-size: 13px;"> <span style="background-color: white; color: blue; font-family: inherit;"><b><span style="font-size: 10pt;">Our phone number is <a href="tel:1-800-409-2237" target="_blank" value="+18004092237">1-800-409-2237</a> and your access pin is _______ .  When calling, you will have the option to speak to our administrative support (option 1) or technical support (option 2).  You can also contact us through the Premier email address </span><a href="mailto:asp@acer.com" target="_blank"><span style="font-size: 10pt;">asp@acer.com</span></a><span style="font-size: 10pt;">. When contacting support, please have your Customer Id ________  ready.  We have access to a wide knowledge base to assist in the resolution of any issue you may encounter.<u></u><u></u></span></b></span></div> <div class="MsoNormal" style="font-size: 13px;"> <span style="background-color: white; font-size: 10pt;"><span style="color: blue; font-family: inherit;"><b>  <u></u><u></u></b></span></span></div> <div class="MsoNormal" style="font-size: 13px;"> <span style="background-color: white; color: blue; font-family: inherit;"><b><span style="font-size: 10pt;">The ASP website can be accessed using this link: </span><a href="http://paapp.acer.com/AcspNet/Login.aspx" target="_blank"><span style="font-size: 10pt;">http://paapp.acer.com/AcspNet/<wbr></wbr>Login.aspx</span></a><span style="font-size: 10pt;">.  Your login and password for the site is acerinfo.  The ASP website provides product resources, part information, and status reports.  The document attached shows how to navigate these reports.</span></b></span></div> <div class="separator" style="clear: both; text-align: center;"> <a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjdrzbcFOQtljD5Lq4T_Ze6YjpvctXFzBAnEkK1dHlW-AbD9WpGnAzRMO4-H1noYWH58FSlTrXnGnYOFVh-4pzLHEH9FreUt2_iWrapHn8meM7zD3qbBYPyFHOdD74fNTPmWXh_cXf2YgQ/s1600/acerimage.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="217" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjdrzbcFOQtljD5Lq4T_Ze6YjpvctXFzBAnEkK1dHlW-AbD9WpGnAzRMO4-H1noYWH58FSlTrXnGnYOFVh-4pzLHEH9FreUt2_iWrapHn8meM7zD3qbBYPyFHOdD74fNTPmWXh_cXf2YgQ/s1600/acerimage.jpg" width="320" /></a></div> <div class="MsoNormal" style="background-color: white; color: #222222; font-family: arial, sans-serif; font-size: 13px;"> <span style="color: black; font-family: Tahoma, sans-serif; font-size: 10pt;"><br /></span></div>

Acer Chromebook Warranty

Acer Premier Support Many of you have ordered or plan to order Acer Chromebooks.  We have worked with the company to set up a premier s...

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Smart Updates

<span 13px="" arial="" font-size:="" sans-serif=""><b><br /></b></span> <span 13px="" arial="" font-size:="" sans-serif=""><b>From Lee Walls at Camcor:</b></span><br /> <span 13px="" arial="" font-size:="" sans-serif="">We just wanted to give you all a heads up that stock on the SDC330 has been depleted and the promotional price has ended.</span><br /> <span 13px="" arial="" font-size:="" sans-serif=""><br /></span> <span 13px="" arial="" font-size:="" sans-serif="">Please remember that ALL SMART Boards  have to be registered within the first year. We are almost to the year point with the boards purchased last year by the county.  You can go to the SMART website to register your board: <a href="http://smarttech.com/Product+Registration">http://smarttech.com/Product+Registration</a>.</span><br /> <span 13px="" arial="" font-size:="" sans-serif=""><br /></span> <span 13px="" arial="" font-size:="" sans-serif="">If you aren't sure,  please check to make sure your boards are registered.  This extends the warranty to 5 years.  The option we talked about yesterday at our quarterly meeting can extend beyond this.</span><br /> <span 13px="" arial="" font-size:="" sans-serif=""><br /></span> <span 13px="" arial="" font-size:="" sans-serif=""><br /></span>

Smart Updates

From Lee Walls at Camcor: We just wanted to give you all a heads up that stock on the SDC330 has been depleted and the promotional price h...

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AppleCare

As your school makes decisions to purchase iPads, please encourage school administration to also purchase AppleCare with each device.  While AppleCare gives each device technical support as well as software support, we also get hardware coverage.  AppleCare has been overwhelmingly helpful in events of broken screens.  By default, the warranty is for one year, but your school can purchase the Protection Plan or AppleCare+.

AppleCare

As your school makes decisions to purchase iPads, please encourage school administration to also purchase AppleCare with each device.  While...

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