JCPS Tech Contact Blog: HP

HP G6 EE Chromebook Issues

Christa Leverette chromebook, EE, G6, HP, issues, warning, warranty 5:00 PM

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We are receiving reports of various issues with the HP G6 EE Chromebooks.  This is the model that was purchased for the recent district wide procurement and has been the current model for the district and school purchases since April 2018.  For schools that have just received Chromebooks and/or will be receiving any new Chromebooks, be sure to get these devices out of the box and put to daily use! This also means we have some devices nearing the end of their manufacturer's warranty.  We encourage folks to make certain that this specific model is being used daily.  Also, be sure to process warranty work as quickly as possible.  We also advise you to check your damaged and/or repair pile for any remaining warranty issues before they expire.

HP G6 EE Chromebook Issues

We are receiving reports of various issues with the HP G6 EE Chromebooks. This is the model that was purchased for the recent district wi...

HP Chromebook Not Powering On or Charging When Plugged In?

Christa Leverette breaker, charging, chromebook, Chromebooks, circuit, circuit breaker, HP, HP Charger, HP Chromebook, hp chromebooks, HP power, internal, internal circuit, not powering, plugged, plugged in, power, powering 4:31 PM

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<span style="background: white; color: #222222; font-family: "arial" , sans-serif; line-height: 107%;">If you find that your HP Chromebook will not power on or charge when it has
been plugged in, unplug the charger and let it sit for a few seconds.  Plug the charger back in to see if it works.  If it does not, you will need to key in an IT Direct Request.  <o:p></o:p></span></div>
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<span style="background: white; color: #222222; font-family: "arial" , sans-serif; line-height: 107%;">We hope this information will save you some time and get devices back in the
hands of our students quicker!<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal">
<i style="mso-bidi-font-style: normal;"><span style="background: white; color: #222222; font-family: "arial" , sans-serif; line-height: 107%;"><span style="font-size: x-small;">Note:  HP Chargers have an internal circuit breaker which sometimes may need to be reset.<span style="mso-spacerun: yes;">  </span>We do not know if this method would work on
other models but it is worth a shot!<o:p></o:p></span></span></i></div>
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HP Chromebook Not Powering On or Charging When Plugged In?

If you find that your HP Chromebook will not power on or charge when it has been plugged in, unplug the charger and let it sit for...

Showing posts with label HP. Show all posts

Wednesday, March 13, 2019

HP G6 EE Chromebook Issues

We are receiving reports of various issues with the HP G6 EE Chromebooks. This is the model that was purchased for the recent district wide procurement and has been the current model for the district and school purchases since April 2018. For schools that have just received Chromebooks and/or will be receiving any new Chromebooks, be sure to get these devices out of the box and put to daily use! This also means we have some devices nearing the end of their manufacturer's warranty. We encourage folks to make certain that this specific model is being used daily. Also, be sure to process warranty work as quickly as possible. We also advise you to check your damaged and/or repair pile for any remaining warranty issues before they expire.

Thursday, February 15, 2018

HP Chromebook Not Powering On or Charging When Plugged In?

If you find that your HP Chromebook will not power on or charge when it has been plugged in, unplug the charger and let it sit for a few seconds. Plug the charger back in to see if it works. If it does not, you will need to key in an IT Direct Request.

We hope this information will save you some time and get devices back in the hands of our students quicker!

Note: HP Chargers have an internal circuit breaker which sometimes may need to be reset. We do not know if this method would work on other models but it is worth a shot!

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