EOG Testing & Device Preparation
1 - Continue to coordinate with the Testing & Accountability Department on device preparations and logistics for EOG testing. 2 - If...
EOG Testing & Device Preparation
EOG Testing & Device Preparation
EOG Testing & Device Preparation
Google Meet Backgrounds for students
Google Meet Backgrounds for students
Some have been asking about backgrounds and blur feature on student devices so we researched and wanted to share: From what we found Chro...
Trinity3 is now Trafera
Trinity3 is now Trafera
As of Jan 1, 2021, Firefly and Trinity3 have merged and are now known as Trafera. Trafera has already been added into our LINQ system f...
Reporting Chromebooks & iPads to Technology Services
Reporting Chromebooks & iPads to Technology Services
Whether you are receiving new Chromebooks and/or iPads, sending them off for repair, reporting them as lost/stolen, or discarding them...
NCTest and Chromebook Reminders
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NCTest and Chromebook Reminders
With state testing approaching, it is important to begin preparing chromebooks to ensure they meet the minimum state testing technical r...
Chromebook Reminder
Chromebook Reminder
Please remind teachers that students should not be just closing the lid on their Chromebooks when they are finished for the day, but t...
HP Chromebook Not Powering On or Charging When Plugged In?
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HP Chromebook Not Powering On or Charging When Plugged In?
If you find that your HP Chromebook will not power on or charge when it has been plugged in, unplug the charger and let it sit for...
Chromebook Reminders
Chromebook Reminders
Chromebook Reminders This is a reminder to always email chromebook barcode(s), serial number(s), and intended use (admin, teacher, ...
Change to Chromebook App for Screencasts on Student Profiles
Change to Chromebook App for Screencasts on Student Profiles
Recently, we have had multiple reports of errors with the Screencastify app for Chromebooks. As a result, we have removed Screencasti...
Update on Recent orders!
Update on Recent orders!
Many of your schools selected the Chromebooks as your recent central office purchase. These have been placed "on order" and y...
Welcome Back from Technology Services!
Welcome Back from Technology Services!
Welcome Back from Technology Services! As your staff starts to trickle back in for the start of the school year, you may want to u...
Quotes Update
Quotes Update
Friendly reminder - Check the Quotes before you buy! Applied Data just did a large price drop in the HP Chromebooks... HP C...
Coming Soon: New NCTest Login Process for Chromebooks!
Coming Soon: New NCTest Login Process for Chromebooks!
New NCTest Login Process for Chromebooks Starting January 4th, there will be a new login process on ALL Chromebooks to access NCTest....
Friday Google Tidbit: Pin a Document for Easy Access in Chrome
Friday Google Tidbit: Pin a Document for Easy Access in Chrome
Happy Friday! This week we are sharing a handy tip to quickly add a Google file (such as a Google Doc or Sheet) to your taskbar on a ...
Reminder: iBoss Authentication
Reminder: iBoss Authentication
Chromebooks Authentication (Elementary in particular take note) On chromebooks there is an iBoss one time authentication page. You w...
BYOD Guest Chromebook Update
BYOD Guest Chromebook Update
Some of our schools that have started BYOD are experiencing issues with Chromebooks on the Guest WiFi - we are working to resolve the iss...
Friday Google Tidbit: New Chromebook Sign-In Screen
Friday Google Tidbit: New Chromebook Sign-In Screen
Happy Friday! This week, we want to let you know about a new Chromebook sign-in screen that you might see on some devices. Current...
Testing on Chromebooks
Testing on Chromebooks
Many of you will be using your chromebooks for testing. We wanted to share two tips for testing. 1. The Log information: Usernam...
New Chromebook Models
New Chromebook Models
Stephanie and Michelle have been working to get some replacement options for the Samsung which is no longer available. Here is a compariso...
Showing posts with label Chromebooks. Show all posts
Showing posts with label Chromebooks. Show all posts
Wednesday, March 24, 2021
EOG Testing & Device Preparation
1 - Continue to coordinate with the Testing & Accountability Department on device preparations and logistics for EOG testing.
2 - If devices are collected from student check outs, allow adequate time to collect the Chromebooks & chargers, assess usability of the device, and run needed OS updates.
Note: Tech Services will not have adequate time to repair devices across the district for testing.
Tuesday, January 12, 2021
Google Meet Backgrounds for students
Some have been asking about backgrounds and blur feature on student devices so we researched and wanted to share:
From what we found Chromebooks have to be on version 86 or later for the background and blur options. We control the version our devices are allowed to update to and have them on version 85 as we never move to the latest version in case there are issues. Version 87 is now available so we have just increased the allowed version to 86. Once the Chromebooks update that should allow the students to see the background blur options. Currently there are no controls in the admin console to enable or disable this feature so we are confident this should resolve the issue.
Original release notes from Google: https://support.google.com/meet/answer/10058482?co=GENIE.Platform%3DDesktop&hl=en
Hope this information is helpful as you move forward.
Wednesday, January 6, 2021
Trinity3 is now Trafera
As of Jan 1, 2021, Firefly and Trinity3 have merged and are now known as Trafera.
Trafera has already been added into our LINQ system for purchases. Right now, we are working with Trafera for updated quotes and they will be placed in the Quote folder as soon as they are available. From our understanding, this transition is just in the name. It will not change anything in regards to products and/or services other than promising to be bigger, better, and faster to support us.
In regards to open POs, we will simply process them as they are shown on the POs and invoices (Trinity3).
Wednesday, April 10, 2019
Reporting Chromebooks & iPads to Technology Services
Whether you are receiving new Chromebooks and/or iPads, sending them off for repair, reporting them as lost/stolen, or discarding them, Technology Services must get information regarding each device so we can take the appropriate action in our system. With that in mind, a new form has been created and should be used from here on out. This form will replace the old form and should be used instead of emailing the information.
It is very important to maintain accurate records in Destiny, especially regarding serial numbers. Sometimes when scanning the box the device came in, a letter may be added to the beginning or end of the number making it very difficult to determine the actual number. Always double check the serial number on the device when entering information in Destiny.
Please be aware that this process in no way updates their record(s) in Destiny. You will still be responsible to complete necessary disposition forms as applicable (Title I, CTE, etc.) and add/update the record(s) in Destiny. Also, when you are certain you have a lost/stolen device, you will report it on this form as well as contact Technology Services so we can begin immediate tracking of the device(s).
Feel free to contact Technology Services if you have any questions regarding this form.
Thursday, April 19, 2018
NCTest and Chromebook Reminders
With state testing approaching, it is important to begin preparing chromebooks to ensure they meet the minimum state testing technical requirements. We have determined there are some schools with over 100 devices below the minimum requirements. The current required OS version is 58 or higher.
How do I check the chrome OS version?
type chrome://help in the address bar
In the above example, the chrome version is 63 and acceptable for use meeting state testing requirements. The latest up-to-date version available is version 65. Even though this example meets the minimum acceptable requirements for state testing go ahead and click "CHECK FOR UPDATES" to bring the chromebook up to the latest up-to-date version.
Wednesday, March 21, 2018
Chromebook Reminder
Please remind teachers that students should not be just closing the lid on their Chromebooks when they are finished for the day, but they need to be shut down.
Updates are sent out regularly so chromebooks need to be updated as they are released for optimal performance. We are sending an update soon which would put all chromebooks at Version 65 and we still have some on Version 50, so they might get several updates which will temporarily slow down the device, until all updates are installed.
Thanks for helping us spread the word.
Thursday, February 15, 2018
HP Chromebook Not Powering On or Charging When Plugged In?
If you find that your HP Chromebook will not power on or charge when it has
been plugged in, unplug the charger and let it sit for a few seconds. Plug the charger back in to see if it works. If it does not, you will need to key in an IT Direct Request.
We hope this information will save you some time and get devices back in the
hands of our students quicker!
Note: HP Chargers have an internal circuit breaker which sometimes may need to be reset. We do not know if this method would work on
other models but it is worth a shot!
Tuesday, February 6, 2018
Chromebook Reminders
Chromebook Reminders
This is a reminder to always email chromebook barcode(s), serial number(s), and intended use (admin, teacher, or student) to April Richardson for device management.
April also needs the same information in order to remove a device from management when it has been replaced or retired.
Also, when chromebooks are purchased separate from LINQ (via grant, PTA, etc.), purchasing a google license is still required for each device. We have a quote in our shared folder for purchasing the license. Devices should not be enrolled until the licenses have been paid for!
NEW CHROMEBOOKS - April recently ran a report to reconcile the devices in Destiny with her list. So, moving forward you will only need to email her barcodes and serial numbers for devices that were not in Destiny as of February 1, 2018.
DISCARDED CHROMEBOOKS - When you have a device that is no longer usable (retired, available for parts, lost, stolen, etc.), you should complete this form for each device so they can be removed from JCPS management. I believe there is an option in the form to attach a list from your google drive if you have numerous devices. This is information is also needed only if the status was changed (retired, available for parts, lost, stolen, etc.) after February 1, 2018.
Please note, once you delete a resource, you cannot retrieve the serial number which is basically the one thing we must have to remove the device. So if you have any devices that have been deleted out of Destiny (before completing the form), there is no way to reconcile that.
In other words, any Destiny entries prior to February 1, 2018 has been taken care of already. You will only need to take action and complete the form for devices that were added or had a status change beginning February 1, 2018. I hope everyone is having a great Monday! As always, please call Christa Leverette at 1011 if you have additional questions. 
Wednesday, May 31, 2017
Change to Chromebook App for Screencasts on Student Profiles
Recently, we have had multiple reports of errors with the Screencastify app for Chromebooks. As a result, we have removed Screencastify from student Chromebook profiles and replaced it with Nimbus. Nimbus allows students to record screencasts with or without the web camera window. Nimbus also allows you to capture and annotate screenshots.
For more information about Nimbus, please see the blog post from earlier this year reviewing Nimbus.
As a reminder, we do not push apps for teacher profiles so if you would like apps available, you need to install them from the Chrome web store.
Thanks!
Friday, April 21, 2017
Update on Recent orders!
Many of your schools selected the Chromebooks as your recent central office purchase. These have been placed "on order" and you received information from Christa Leverette regarding claiming these orders.
One update to that information and future purchases:
It is the brand new Acer Chromebooks, there is not a barcode on the device so folks need to scan the box and not the bag because it adds a letter. A good rule of thumb is to always double check the serial number on the device. If you have a question please email: Christa Leverette
Here are updated directions on accepting On Order items for reference.
Friday, August 19, 2016
Welcome Back from Technology Services!
Welcome Back from Technology Services!
As your staff starts to trickle back in for the start of the school year, you may want to use one of your teacher workdays to make sure that EVERY piece of technology is turned on and logged into. This includes laptops, PCs, iPads, and even Chromebooks. There have been several updates over the summer months to settings and even the browser version of Chrome, hence the need to even power up Chromebooks, and some of the updates MAY take a significant amount of time. So, to avoid infringing on instructional time, we recommend this happens BEFORE the students return.
In addition, we are also anticipating some VoIP issues since all of the phones were likely unplugged over the summer months. Phones should be plugged into the same exact port that was used last year. We tried to mark these ports with a "v" for "voice". So, if people are experiencing phone issues-this can be the first layer of trouble shooting. And remember-phones stay in the classroom they were originally assigned-they can be reprogrammed for a new teacher via the spreadsheet from Shirley Nixon.
In addition, we are also anticipating some VoIP issues since all of the phones were likely unplugged over the summer months. Phones should be plugged into the same exact port that was used last year. We tried to mark these ports with a "v" for "voice". So, if people are experiencing phone issues-this can be the first layer of trouble shooting. And remember-phones stay in the classroom they were originally assigned-they can be reprogrammed for a new teacher via the spreadsheet from Shirley Nixon.
Friday, March 11, 2016
Quotes Update
Friendly reminder - Check the Quotes before you buy!
Applied Data just did a large price drop in the HP Chromebooks...
Thursday, December 17, 2015
Coming Soon: New NCTest Login Process for Chromebooks!
New NCTest Login Process for Chromebooks
Starting January 4th, there will be a new login process on ALL Chromebooks to access NCTest. This new process is for Chromebooks only and should make it easier for students to access NCTest.
Over the winter break, a new "Apps" button will be added to the login screen of every Chromebook enrolled in our district.
To access NCTest, students should hover over the "Apps" button on the lower left corner of the Chromebook login screen.
Click on the "NCTest" app to launch the test portal.
If the NCTest app button is clicked by mistake, you must click on one of the portal buttons and then click exit to leave the app.
Please note that with this new process, the generic nctestcb@jcsnc.org login will no longer be needed and will not work after January 4th.
Please share this important update with your staff!
Even if they are not involved in testing, they need to know how to exit the NCTest app if it is clicked on by mistake.
If you have a Chromebook that does not get the "Apps" button after January 4th, the Chromebook needs to be re-enrolled, please contact your Tech Contact or Technology Services.
If you have a Chromebook that does not get the "Apps" button after January 4th, the Chromebook needs to be re-enrolled, please contact your Tech Contact or Technology Services.
Friday, October 30, 2015
Friday Google Tidbit: Pin a Document for Easy Access in Chrome
Happy Friday!
This week we are sharing a handy tip to quickly add a Google file (such as a Google Doc or Sheet) to your taskbar on a Chromebook for easy reference. This is great for documents you need to access frequently such as lesson plans, student information, or a testing schedule.
To get started: Open the Google file you wish to pin.
- Find the Chrome Menu icon (looks like three lines) in the top right corner
- Hover over "More Tools"
- Click "Add to shelf"
- Name the document
- Click "Add"
The file will now be represented by an icon in your taskbar and can be referenced quickly. If you wish to remove the file from your taskbar, you can right click (two-finger tap) and "Unpin" the document.
You can also use this process to add links to websites to your taskbar as well.
Have a Great Weekend!
Thursday, October 29, 2015
Reminder: iBoss Authentication
Chromebooks Authentication
(Elementary in particular take note)
On chromebooks there is an iBoss one time authentication page. You will simply click "Accept" and continue. This screen will appear for all users one time, here is a video of how to accept this screen. If you skip this step the chromebook's functionality might be limited. There is not a way to force the screen to appear again, so please encourage all users to complete this process when they are prompted.Imagine Learning Users
Monday, August 24, 2015
BYOD Guest Chromebook Update
Some of our schools that have started BYOD are experiencing issues with Chromebooks on the Guest WiFi - we are working to resolve the issue with our filtering system and hope to have it resolved soon. Thank you for your patience as we work to get this resolved.
Friday, June 5, 2015
Friday Google Tidbit: New Chromebook Sign-In Screen
Happy Friday!
This week, we want to let you know about a new Chromebook sign-in screen that you might see on some devices.
Currently, most Chromebooks display a screen like this when you sign-in:
Some of our newer Chromebooks have started displaying a new two-step sign-in screen. The first screen asks you to enter your email address and the second screen asks for your password. Here is an example:
We believe the new sign-in screen is a result of an update to Chrome OS and we might see it appear on more devices in the future.
If you have any questions or issues with the new sign-in screen, please report the issue to us for further investigation.
Have a great weekend!
Thursday, May 14, 2015
Testing on Chromebooks
Many of you will be using your chromebooks for testing. We wanted to share two tips for testing.
1. The Log information:
Username: nctestcb@jcsnc.org Password: nctestcb
This will launch a lockdown browser with no access to anything but the testing site and 1 extension called "Keep Awake"
2. The extension will allow the chomebook to stay on and not go to sleep even if there is no activity. To make sure it is set to this mode - look in the top right corner and make sure the icon looks like the SUN if you see clouds or a sunset please click until you are back to the sun. This extension is user specific so it must be done under the above log in.
Thursday, January 29, 2015
Thursday, August 28, 2014
New Chromebook Models
Stephanie and Michelle have been working to get some replacement options for the Samsung which is no longer available.
Here is a comparison chart of the 3 options. This chart along with all of the quotes are now available in the Quote folder for ordering.
Here is a comparison chart of the 3 options. This chart along with all of the quotes are now available in the Quote folder for ordering.
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