JCPS Tech Contact Blog: repairs

Important Update on Epson Projector Warranty Repairs!

Anonymous epson projector, repairs 1:31 PM

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<span style="font-family: Arial; font-size: 14.6667px; vertical-align: baseline; white-space: pre-wrap;">IMPORTANT:  Typically Epson requires credit card on file to process Epson projector repairs.  However, they have agreed to make an exception to their policy in order to facilitate JCS projector warranty requests without a credit card on file via SEED COMM vs. going directly through EPSON.</span></div>
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<span style="color: red; font-family: Arial; font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">NOTE:  If a projector is not returned to Epson in a timely manner and SEED is billed for the projector, JCS will be responsible for paying for the projector and an admin service fee of $100.  If JCS receives a bill from Epson we will charge your school for the full invoiced amount. </span></div>
<br style="background-color: white; font-family: Calibri, sans-serif; font-size: 14px;" /><span style="background-color: white; color: red; font-family: Arial; font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">Technicians, if a projector is received as part of a warranty claim, the other projector must be send back</span><span style="background-color: white; color: red; font-family: Arial; font-size: 14.6667px; font-weight: 700; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap;"> as a matter of priority</span><span style="background-color: white; color: red; font-family: Arial; font-size: 14.6667px; font-weight: 700; vertical-align: baseline; white-space: pre-wrap;">. </span>

Important Update on Epson Projector Warranty Repairs!

IMPORTANT: Typically Epson requires credit card on file to process Epson projector repairs. However, they have agreed to make an exce...

Chromebook Repair Document

amystanley chromebook, repairs, warranty, who to call 8:21 AM

Chromebook Repair Document

In order to assist with "who to call" to get your chromebook fix and how to efficiently take care of warranty issues. We hav...

Acer Chromebook Warranty

amystanley acer, chromebook, repairs, warranty 5:04 PM

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<span style="font-size: large;">Acer Premier Support</span></div>
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Many of you have ordered or plan to order Acer Chromebooks.  We have worked with the company to set up a premier support for these devices while in the 1-year warranty period.</div>
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<b>You should be receiving an email regarding your PIN and Customer ID - this is unique to you and your school.  You will need this information for future reference so when it comes be sure to store the information in a safe location.</b></div>
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<i>If you need to use the services here are the directions for Phone or Website Support:</i></div>
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<span style="background-color: white; font-size: 10pt;"><span style="font-family: inherit;"><b><span style="color: blue;">Welcome to Premier Support. You now have access to the Premier Support team and may direct any questions or concerns to us. We are available Monday through Friday from 8 AM to 5:30 PM CST.</span></b></span></span></div>
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<span style="background-color: white; color: blue; font-family: inherit;"><b><span style="font-size: 10pt;">Our phone number is <a href="tel:1-800-409-2237" target="_blank" value="+18004092237">1-800-409-2237</a> and your access pin is _______ .  When calling, you will have the option to speak to our administrative support (option 1) or technical support (option 2).  You can also contact us through the Premier email address </span><a href="mailto:asp@acer.com" target="_blank"><span style="font-size: 10pt;">asp@acer.com</span></a><span style="font-size: 10pt;">. When contacting support, please have your Customer Id ________  ready.  We have access to a wide knowledge base to assist in the resolution of any issue you may encounter.<u></u><u></u></span></b></span></div>
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<span style="background-color: white; color: blue; font-family: inherit;"><b><span style="font-size: 10pt;">The ASP website can be accessed using this link: </span><a href="http://paapp.acer.com/AcspNet/Login.aspx" target="_blank"><span style="font-size: 10pt;">http://paapp.acer.com/AcspNet/<wbr></wbr>Login.aspx</span></a><span style="font-size: 10pt;">.  Your login and password for the site is acerinfo.  The ASP website provides product resources, part information, and status reports.  The document attached shows how to navigate these reports.</span></b></span></div>
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Acer Chromebook Warranty

Acer Premier Support Many of you have ordered or plan to order Acer Chromebooks. We have worked with the company to set up a premier s...

Repair Request Update

amystanley out of warranty, repairs 3:06 PM

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Here is an updated repair option for Non-Warranty devices.</div>
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<a href="http://bit.ly/JCSRepairRequest" style="background-color: white; color: #1155cc; font-family: arial, sans-serif; font-size: 13px;" target="_blank">http://bit.ly/JCSRepairRequest</a></div>
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Please be sure to read the directions and follow them exactly - especially the transporting information.</div>
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Repair Request Update

Here is an updated repair option for Non-Warranty devices. http://bit.ly/JCSRepairRequest Please be sure to read the directions and...

Showing posts with label repairs. Show all posts

Monday, February 29, 2016

Important Update on Epson Projector Warranty Repairs!

IMPORTANT: Typically Epson requires credit card on file to process Epson projector repairs. However, they have agreed to make an exception to their policy in order to facilitate JCS projector warranty requests without a credit card on file via SEED COMM vs. going directly through EPSON.

NOTE: If a projector is not returned to Epson in a timely manner and SEED is billed for the projector, JCS will be responsible for paying for the projector and an admin service fee of $100. If JCS receives a bill from Epson we will charge your school for the full invoiced amount.

Technicians, if a projector is received as part of a warranty claim, the other projector must be send back as a matter of priority.

Friday, December 5, 2014

Chromebook Repair Document

In order to assist with "who to call" to get your chromebook fix and how to efficiently take care of warranty issues. We have put together a 1 stop shop for chromebook issues.....

https://docs.google.com/a/jcsnc.org/document/d/1tOTFDsHzeJX-2OrToNW2JCwQfzgNHzHaRfkl2HpGpQM/edit?usp=sharing

This document is also in the Google - Tech Contact Folder.

Tuesday, December 2, 2014

Acer Chromebook Warranty

Acer Premier Support

Many of you have ordered or plan to order Acer Chromebooks. We have worked with the company to set up a premier support for these devices while in the 1-year warranty period.

You should be receiving an email regarding your PIN and Customer ID - this is unique to you and your school. You will need this information for future reference so when it comes be sure to store the information in a safe location.

If you need to use the services here are the directions for Phone or Website Support:

Welcome to Premier Support. You now have access to the Premier Support team and may direct any questions or concerns to us. We are available Monday through Friday from 8 AM to 5:30 PM CST.

Our phone number is 1-800-409-2237 and your access pin is _______ . When calling, you will have the option to speak to our administrative support (option 1) or technical support (option 2). You can also contact us through the Premier email address asp@acer.com. When contacting support, please have your Customer Id ________ ready. We have access to a wide knowledge base to assist in the resolution of any issue you may encounter.

The ASP website can be accessed using this link: http://paapp.acer.com/AcspNet/Login.aspx. Your login and password for the site is acerinfo. The ASP website provides product resources, part information, and status reports. The document attached shows how to navigate these reports.