The SWAT approach for attacking calls will begin soon. (If you aren't sure what we mean by SWAT approach, it means you have missed important information. Please go here to catch up.) It is extremely important that you enter all calls into IT Direct. Do not call your previously assigned technician. If you have an emergency you should call the HelpDesk - 919-934-2016 ext 403 or email BuddLevick@johnston.k12.nc.us.
Here is the IT Requester Guide that you can share with your staff to help them get familiar with entering their own tickets:
https://docs.google.com/file/d/12RrmUBzLuB2Hg7p_YZhVjeJjtyc0RbI33sTRZU00nV8_x_6xmcVVknG6ATTD/edit?usp=sharing
Digital Citizenship Agreements for staff and students/parents - remember this needs to be complete as soon as possible and maintained at your school. Here is the link if you need it: bit.ly/auaguide
Thanks for a great first week back - we look forward to a great year!
Friday, August 23, 2013
Reminders/Updates
The SWAT approach for attacking calls will begin soon. (If you aren't sure what we mean by SWAT approach, it means you have missed important information. Please go here to catch up.) It is extremely important that you enter all calls into IT Direct. Do not call your previously assigned technician. If you have an emergency you should call the HelpDesk - 919-934-2016 ext 403 or email BuddLevick@johnston.k12.nc.us.
Here is the IT Requester Guide that you can share with your staff to help them get familiar with entering their own tickets:
https://docs.google.com/file/d/12RrmUBzLuB2Hg7p_YZhVjeJjtyc0RbI33sTRZU00nV8_x_6xmcVVknG6ATTD/edit?usp=sharing
Digital Citizenship Agreements for staff and students/parents - remember this needs to be complete as soon as possible and maintained at your school. Here is the link if you need it: bit.ly/auaguide
Thanks for a great first week back - we look forward to a great year!
Here is the IT Requester Guide that you can share with your staff to help them get familiar with entering their own tickets:
https://docs.google.com/file/d/12RrmUBzLuB2Hg7p_YZhVjeJjtyc0RbI33sTRZU00nV8_x_6xmcVVknG6ATTD/edit?usp=sharing
Digital Citizenship Agreements for staff and students/parents - remember this needs to be complete as soon as possible and maintained at your school. Here is the link if you need it: bit.ly/auaguide
Thanks for a great first week back - we look forward to a great year!
