JCPS Tech Contact Blog: help desk

Reminder about ITDirect requests

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<span style="font-family: Times,"Times New Roman",serif;"><span style="font-size: small;">From the HelpDesk</span></span></div>
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<span style="font-family: Times,"Times New Roman",serif;"><span style="font-size: small;">Some ITDirect requests marked 'High Priority' are getting delayed because there is no room location on the incident.  </span></span></div>
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<span style="font-family: Times,"Times New Roman",serif;"><span style="font-size: small;">When
 the guys have to search for the printers, computers even smartboards 
the request sometimes gets reshuffled until clarified.  </span></span></div>
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<span style="font-family: Times,"Times New Roman",serif;"><span style="font-size: small;">Please look over submitted tickets before forwarding on and check for <b>Area Number </b>on requests for network, computer, printer and smartboard related issues? 
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Reminder about ITDirect requests

From the HelpDesk Some ITDirect requests marked 'High Priority' are getting delayed because there is no room location on the inci...

Wednesday, June 11, 2014

Reminder about ITDirect requests

From the HelpDesk

Some ITDirect requests marked 'High Priority' are getting delayed because there is no room location on the incident.

When the guys have to search for the printers, computers even smartboards the request sometimes gets reshuffled until clarified.

Please look over submitted tickets before forwarding on and check for Area Number on requests for network, computer, printer and smartboard related issues?