Technology Services is now located at Facility Services. Since we had a site change, our phone number and extensions were changed as well. If you are calling outside of JCPS, our phone number is 919-205-9050 and you will be prompted to enter an extension.
Our district directory will be updated in the coming weeks. In the meantime, you can access our extensions here.
Please make note of these changes and share this information as needed.
New User Agreement for Chromebooks & Hotspots
We will be using a new form for checking out chromebooks and wifi hotspots (these document have been combined) Here is the link to the new version (the Spanish version is also included). Information is forthcoming regarding hotspot distribution based on needs identified by the principals. Note there is a limited supply and special set up by tech services is required.
All student accounts should be checked to make sure they don't already have a device prior to another device being issued. Report non-returns to Christa Leverette so they can be disabled, we will need serial number and barcode.
Chromebooks *CRITICAL*
PLEASE note that ALL chromebooks need to be updated to the latest Chrome OS, before they are checked out for home use. Here is a video on how to update, note you will need to sign in to the device to do this: https://www.youtube.com/watch?v=qoDbZx1V5qk
Help Button
We are in the process of creating a "help" option for parents and students to be able to reach out for assistance at the school level. This will on your website and each school principal will be asked to identify a few people to receive notification and follow through to get back with the student/parent with assistance. All the details are not available at this time, but wanted to let you know that you might be asked to be part of this process. We appreciate in advance your willingness to always help!
Classlink
JCPS recently purchased a new system called Classlink this will be our new single sign on option. It is very flexible and you will find it much more friendly than our previous systems. We are in the process of rostering our apps and setting this up - it will basically act as a launchpoint for all apps students, teacher and parents use once we have it completely set up with a true single sign in. If you would like to learn more, please check out the Webinars offered on their Classlink Academy for Teachers: https://www.classlink.com/
K-2 Email Activated
Because our students will be remote learning this fall, Tech Services has turned on the email feature for our K-2 students. Please note, K-2 students can only send/receive emails to/from students and staff. If you are an elementary contact please help make sure your teachers know this is available and if possible offer tips for teaching their students how to access messages and respond as well as digital citizenship tips for email.
NEW Digital Learning Standards for Students
The new digital standards are now in effect for 2020-21 school year. We have added some helpful documents to the Digital Learning page for reference. This is replacing the Information Skills curriculum for Media and Tech leaders who used those standards prior to this year.