As we near the beginning of the school year, we will all undoubtedly enter a few SchoolDude tickets. Please remember the importance of being as specific as possible. For example, instead of describing the problem as "I can't print," please remember to also give the computer name and to what printer you would like the computer to print -- as always, IP addresses are crucial so that your school's technician can address the issue remotely.
More detail will result in a faster response!