JCPS Tech Contact Blog: support

Instructional App Support Request Form

Anonymous instructional technology, support 9:00 AM

<h2 style="text-align: center;"> Friendly Reminder: Please use the Instructional App Support Request Form</h2><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEiWISHL2hPqedTk5ZWj-i_fs9sHSVtWIWqv_b9sXGd-b-lYMW2utUsi-yrkaLzn_PTHkhYsIPd4Ef-GQJ_JA5Rt8kfG5RAAihdZHq6cRw44KvptIiHBLW6lYNVDQphWLAsQdWUdCKpPVubn7neT9MgvsioF2s93sPBFi2bau1xiOcK2_-K0zQRVjIS_=s1200" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="400" data-original-width="1200" height="107" src="https://blogger.googleusercontent.com/img/a/AVvXsEiWISHL2hPqedTk5ZWj-i_fs9sHSVtWIWqv_b9sXGd-b-lYMW2utUsi-yrkaLzn_PTHkhYsIPd4Ef-GQJ_JA5Rt8kfG5RAAihdZHq6cRw44KvptIiHBLW6lYNVDQphWLAsQdWUdCKpPVubn7neT9MgvsioF2s93sPBFi2bau1xiOcK2_-K0zQRVjIS_=s320" width="320" /></a></div><div class="separator" style="clear: both; text-align: center;"><br /></div><div class="separator" style="clear: both; text-align: center;">Please continue to use our <a href="https://docs.google.com/forms/d/e/1FAIpQLSd_8tZei0l_-qBTwFFnkLZswCq7DqoqxDrd-Bf5-0YWIW3Hkg/viewform">Instructional App Support Request Form</a> when you have a technology issue with an instructional application that cannot be resolved using the <a href="https://docs.google.com/presentation/d/1I8Dtx2iYv0Gd9icazT8YBdUWDJ0mUHdMTMcHFvsyfbU/edit?usp=sharing">troubleshooting tips</a> document.</div><div class="separator" style="clear: both; text-align: center;"><br /></div><div class="separator" style="clear: both; text-align: center;">A few best practices:</div><div class="separator" style="clear: both; text-align: center;"><ul><li style="text-align: left;">Please do not ask students to complete the form to ensure accurate information is shared.</li><li style="text-align: left;">Please indicate if the student/staff member is new to your school.</li><li style="text-align: left;">For <b>new staff members</b>, their accounts can take up to 7 days to be processed and added by our HR and Payroll systems, during this time, they may have limited access. Once they have information in PowerSchool and Active Directory, it can take 72 hours for all accounts to verify and be populated, it typically does not happen all at once.</li><li style="text-align: left;">For <b>new students</b>, their information must be populated in PowerSchool and a script has to run to import their JCPS email account, then their accounts can start to sync with our instructional apps such as Savvas, Lexia, DreamBox, etc. This process can take 48 hours AFTER their email address is populated. Checking their profile in PowerSchool to see if they have an email address listed is a good way to see if they should have access to instructional apps yet.</li><li style="text-align: left;">If you have a Canvas support question or problem, please do not use this form. Click on the help icon in Canvas and contact Canvas support directly. JCPS staff have 24/7 live support from Canvas, including phone and chat support.</li></ul><div style="text-align: left;"><br /></div><div style="text-align: left;">Once you fill out the Instructional App Support Request form, an alert goes out to the JCPS Digital Learning Team (Dave, Pam, and Stephanie) and we will respond within 24 business hours (usually within two hours if it is during a school day). </div><div style="text-align: left;"><br /></div><div style="text-align: left;">Another good tip is to check the status of our curriculum platforms:</div><div style="text-align: left;"><ul style="text-align: left;"><li>HMH Into Reading: https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isid=51002</li><li>Savvas (enVision Math and MyPerspectives ELA): https://status.savvas.com/</li></ul><div>The instructional app support request form allows us to track issues across the entire school year as well as gather essential information to troubleshoot an issue. <b>We appreciate your help in keeping our technology working smoothly!</b></div><div><br /></div><div><br /></div></div></div><br /><div><br /></div>

Instructional App Support Request Form

Friendly Reminder: Please use the Instructional App Support Request Form Please continue to use our Instructional App Support Request Form ...

Exciting Updates

amystanley ClassLink, enterprise, meet, supercharge, support 9:47 AM

<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1wmqa7KVOZDjVKCZkidzbimSvpMoxaktcg7cYPiABLni2AKIoUEZw0h-R0nqO-TiKaqrlXSnOLhyphenhyphenHf1A2RKt5HYK_mQoZFG8WHi7-qU-MmIZLlzlyHxsluTgcXhUNcgsDpPHNEAMTB74/s272/update.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="185" data-original-width="272" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1wmqa7KVOZDjVKCZkidzbimSvpMoxaktcg7cYPiABLni2AKIoUEZw0h-R0nqO-TiKaqrlXSnOLhyphenhyphenHf1A2RKt5HYK_mQoZFG8WHi7-qU-MmIZLlzlyHxsluTgcXhUNcgsDpPHNEAMTB74/s0/update.jpg" /></a></div><h3 style="text-align: left;"><b>Exciting Updates</b></h3><p>We have purchased a district license for Screencast-O-Matic to join go to Classlink and click on the icon. Sign up and you will have a team account. This will allows you to make screencasts without limitations - please share this information with your teachers.</p><p>Here is a <a href="https://docs.google.com/presentation/d/1fM6jnRgMYpElocW1FqQ-TRbw_2JG9DUzriaN4EdBmBg/edit?usp=sharing" target="_blank">help document in case you need it</a>.  More information on the teacher support site: bit.ly/jcpsteacher, including a live support session next week and a recording of one from last week.</p><p><b>Big shout to our Media Coordinators</b> for creating some great self paced PD on tools teachers have but may not know all the intricacies - including the updated DiscoveryED which has been purchased for all Middle and Elementary Teachers, NCWiseOwl and Google! </p><p>Check it by joining the course by clicking on this image</p><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://johnston.instructure.com/enroll/CHJFPJ" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="300" data-original-width="1000" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXeFCfr18EsEgMPwWsHTg6HwUrVCutNEqm-2jD2BAFz7k1acCDmZW5B42vWIrU7GScgZxeLTElJUSvrUQM503fyzBvXL1krkv9bOFGvxwVCbXdyUAhNYIP5kTU0Ui1RpYph9yxhhUhZs8/s640/Supercharge+banner.png" width="640" /></a></div><p></p><p>Here is a video made by Samantha Lam at West Clayton on logging in via classlink feel free to share and use as you need it.</p><div class="separator" style="clear: both; text-align: center;"><iframe allowfullscreen="" class="BLOG_video_class" height="266" src="https://www.youtube.com/embed/qgb6G4GXHbg" width="320" youtube-src-id="qgb6G4GXHbg"></iframe></div><div class="separator" style="clear: both; text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: left;"><b>Classlink update! </b> Everything should be working here is <a href="https://docs.google.com/presentation/d/1bdwYmg_6e0O3gX1UETap_ChxRnqqjZxJYBgXWAoXDsA/edit?usp=sharing">help guide</a> that might have the answers to lingering questions.</div><div class="separator" style="clear: both; text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: left;"><b>Google Enterprise</b> was approved at the last board meeting so hold on tight Meet is getting a facelift and we will have more features to share soon!</div><div class="separator" style="clear: both; text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: left;">Until then here are some <a href="https://docs.google.com/document/d/1EkKXZwMLHAl0O09X5rTDR-MSqoxzxxQmutOdhr-oxXE/edit?usp=sharing">Tips and Tricks for Google Meet</a> that might help while we wait for new features release.</div><div class="separator" style="clear: both; text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: left;"><i>Remember Zoom (not support at district level) is limited to 40 minutes now and if your school is using it you will need to have teachers set it up for them to join via the web browser (kids can not install the app)  Here is the tip sheet from the spring: <a href="http://bit.ly/jcpsvideoconference">bit.ly/jcpsvideoconference</a></i></div><div class="separator" style="clear: both; text-align: left;"><br /></div><div class="separator" style="clear: both; text-align: left;"><br /></div><p></p><p><br /></p><p><br /></p><p><br /></p>

Exciting Updates

Exciting Updates We have purchased a district license for Screencast-O-Matic to join go to Classlink and click on the icon. Sign up and you ...

Showing posts with label support. Show all posts

Tuesday, December 14, 2021

Instructional App Support Request Form

Friendly Reminder: Please use the Instructional App Support Request Form

Please continue to use our Instructional App Support Request Form when you have a technology issue with an instructional application that cannot be resolved using the troubleshooting tips document.

A few best practices:

Please do not ask students to complete the form to ensure accurate information is shared.
Please indicate if the student/staff member is new to your school.
For new staff members, their accounts can take up to 7 days to be processed and added by our HR and Payroll systems, during this time, they may have limited access. Once they have information in PowerSchool and Active Directory, it can take 72 hours for all accounts to verify and be populated, it typically does not happen all at once.
For new students, their information must be populated in PowerSchool and a script has to run to import their JCPS email account, then their accounts can start to sync with our instructional apps such as Savvas, Lexia, DreamBox, etc. This process can take 48 hours AFTER their email address is populated. Checking their profile in PowerSchool to see if they have an email address listed is a good way to see if they should have access to instructional apps yet.
If you have a Canvas support question or problem, please do not use this form. Click on the help icon in Canvas and contact Canvas support directly. JCPS staff have 24/7 live support from Canvas, including phone and chat support.

Once you fill out the Instructional App Support Request form, an alert goes out to the JCPS Digital Learning Team (Dave, Pam, and Stephanie) and we will respond within 24 business hours (usually within two hours if it is during a school day).

Another good tip is to check the status of our curriculum platforms:

HMH Into Reading: https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isid=51002
Savvas (enVision Math and MyPerspectives ELA): https://status.savvas.com/

The instructional app support request form allows us to track issues across the entire school year as well as gather essential information to troubleshoot an issue. We appreciate your help in keeping our technology working smoothly!

Friday, August 14, 2020

Exciting Updates

We have purchased a district license for Screencast-O-Matic to join go to Classlink and click on the icon. Sign up and you will have a team account. This will allows you to make screencasts without limitations - please share this information with your teachers.

Here is a help document in case you need it. More information on the teacher support site: bit.ly/jcpsteacher, including a live support session next week and a recording of one from last week.

Big shout to our Media Coordinators for creating some great self paced PD on tools teachers have but may not know all the intricacies - including the updated DiscoveryED which has been purchased for all Middle and Elementary Teachers, NCWiseOwl and Google!

Check it by joining the course by clicking on this image

Here is a video made by Samantha Lam at West Clayton on logging in via classlink feel free to share and use as you need it.

Classlink update! Everything should be working here is help guide that might have the answers to lingering questions.

Google Enterprise was approved at the last board meeting so hold on tight Meet is getting a facelift and we will have more features to share soon!

Until then here are some Tips and Tricks for Google Meet that might help while we wait for new features release.

Remember Zoom (not support at district level) is limited to 40 minutes now and if your school is using it you will need to have teachers set it up for them to join via the web browser (kids can not install the app) Here is the tip sheet from the spring: bit.ly/jcpsvideoconference

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