Chrome & Flash issues

Flash and Chrome Tips

Google has begun to stop supporting Flash based websites on the Chrome browser.  If there are sites that use any type of Flash those sites will begin to give you errors with the older Chrome versions.  Desktops should be on Chrome version 55 and Chromebooks should be gradually updating to version 56.  

Here are a few steps to help ensure your devices are on the latest Chrome browser.

1 - For PCs: 

- Tech services has pushed the Flash update.  PCs will need to be rebooted to receive the update.  

- Another solution based on information located on this document: https://helpx.adobe.com/flash-player/kb/flash-player-google-chrome.html

 - In the address bar of the Chrome browser, enter about:plugins

 - Under the Adobe Flash Player option, select "Always allowed to run"

 - Completely close the Chrome browser and open again

 

2 - For Chromebooks: 

- Always power down a Chromebook by pressing the power button and waiting for the device to shut down prior to closing the screen.  Ask students to power down and wait instead of just closing the device. 

The device will not update if it is not shut down correctly.

-  iReady has offered a temporary fix for the Chromebooks.  We have applied the settings in the management console but it will take some time to load because the Chromebooks have to pull and apply the policies.  Hence, power down your Chromebooks.

- If you prefer to force update policies:  

Open your Chrome browser

Type in Chrome browser: Chrome://policy

Click reload policies

Once the policy is applied on a user’s browser

Go to Settings/Content Settings/Flash/Flash exceptions, you will see the following:

Allow this exception "[*.]i-ready.com".

NOTE:  If you continue to have issues after this fix is applied to a Chromebook when using iReady, please contact us with the version of Chrome on the device and a specific description of the issue. 

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