Attention Elementary: Amplify issues - MClass Won't Connect?
Please share this information from Amplify with teachers
who might be having connection issues.
Please share this information from Amplify with teachers
who might be having connection issues.
This error is due to an update we made to our whitelist (www.amplify.com/whitelist) over the weekend. Any teacher who did not log out properly prior to the update will receive a "Cannot connect to mCLASS:Home services" message, as they are being blocked by the local firewall.
We are currently working on a fix to resolve this issue. In the meanwhile, any affected devices should not be used to continue assessing/progress monitoring. An alternative device should be used, such as a desktop or laptop with Google Chrome by going to www.mclasshome.com/assessment, but do not re-assess or continue assessing a student who has unsynced data on the original device.
If it is urgent for this data to be synced, the teacher should copy the student's responses into a device that will sync, and sync the assessment from that device.
Once this is completed, or if there is not any unsynced student data, the teacher can force the original device to function properly again by following these steps:
(do NOT follow these steps without duplicating the data and ensuring it has synced to mCLASS:Home first)
Delete the mCLASS icon (if there is more than one icon, delete all of them).
Go into Settings and click Safari
Click "Clear Browser History and Other Website data"
Click OK
Click "Advanced..."
Click "Website Data" and make sure it says 0 Bytes.
Go back to the iPad homescreen and open Safari
Go to www.mclasshome.com/assessment
Log in and allow it to sync all the way (if you get a class selection screen, choose any class and sync)
To the right of the address bar, click the box with the arrow out the top
Click Add to homescreen
Verify icon is orange, then add.
Go back into Safari
Hit "Log Out"
Please make sure to sync after every student and log out using the Log Out button whenever you take a break and/or finish assessing for the day!
If there are any issues or questions, please call us with the device on hand at 1-800-823-1969, ext. 3.